Wedding and Event Flowers Terms & Conditions
When you pay your deposit, you confirm your booking with us and that you have read, understood and agreed to the following terms and conditions.
In this contract:
‘I’, ‘me’, or ‘the company’ means Wild Lilac; and
‘You’, ‘your’, ‘client’ or ‘hirer’ means the person buying our services who is the lead name on our booking. In the case of a wedding this must be the bride and/or groom, and our contract is with that person (although a third party may make payment on your behalf).​
Booking Fee
To book your wedding or event flowers we ask for a £100 booking fee. This booking fee is non-refundable and is deducted from your final wedding flowers invoice. Once the booking fee has been received, your event is booked with us. Prices and dates are secure unless stated otherwise.
Proposal & Payment
A full proposal for the cost of your flowers will be sent to you after your free consultation. We will hold your date while we create the proposal and once received, prices will be valid for 14 days. After this, we will release your date and quoted prices may be subject to increase. Any bookings made after the 14 days will be once again subject to our availability.
Full payment is due 4 weeks before your event date. You will receive a final invoice in advance of this date detailing any changes which have been made since the initial proposal. No further changes can be made after the payment date as your flowers will have been pre ordered. Payment is accepted only by bank transfer. If payment is not received, flowers will not be ordered. If your wedding or event is less than 4 weeks from the date of you booking our services, payment will be required in full at the time of booking.
Changes to Proposal
Changes to the initial proposal may be made up to 4 weeks before your event date. The cost of any items added to the quote after the 14-day holding period may be subject to inflation and company availability. Changes and additions to the proposal can only be made by the lead person/people on the booking with whom the contract is with and not via any third party.
Postponement or Cancellation
In the unfortunate event of cancellation, the booking fee cannot be refunded. Complete cancellation of the wedding must be advised in writing. Cancellations made less than 4 weeks before the event date will result in a forfeit of all monies paid.
In the event of a change of date or postponement, bookings are transferable by you to another date within 1 year of the original booking date (subject to our availability). For any bookings postponed, please note that prices quoted for the original date are subject to change and a new quote/invoice may need to be reissued.
In the unlikely event that I have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and no other costs incurred by the inconvenience. All reasonable efforts will be made by the company to find a replacement florist option for the event. If we must take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeit and there is no right to any refund.
Postponement or Cancellation due to Global Pandemic (including Covid-19)
If you are postponing your event due to Covid-19 more than 4 weeks before your event date, we will move your booking to a new date. If we are available, your booking fee will also be transferred to this date however, all quoted prices for the original date may be subject to an increase in line with our yearly cost review. If we are unavailable on your new date or if the event is cancelled rather than postponed, then the booking fee will be forfeited. Availability of flower varieties may differ from your original date. If this is the case, we will advise accordingly. If postponement is less than 4 weeks before the date of your event, any date change will be at the company’s discretion. If flowers have been ordered, received, processed and/or designed, you will be financially responsible for the flowers and all labour provided up to this point. Any remaining balance after this (if applicable) may be applied to a future date.
Availability of Flowers
All fresh materials are subject to availability and specific varieties will never be fully guaranteed. We will work with your wish lists and endeavour to include your specified flowers/foliages. However, on the rare occasion that materials are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. All fresh materials undergo stringent quality checks before being used for your event and we reserve the right to include those which do not meet our high standards.
Hire of Vases, Sundry Items etc.
Charges will be made for any damage to items hired from the company or anything which is unreturned after the event. Any hired items are the responsibility of the client from setup until collection/return of goods. Charges for damaged or unreturned items will reflect costs for like-for-like replacement at the current purchase price. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. Any hired items remain the property of Wild Lilac at all times
Use of Magnets
You may be asked if you would prefer magnets instead of pins to attach corsages onto clothes. Please ensure that guests wearing these do not have a pacemaker fitted. A magnet may stop the pacemaker from working properly. Wild Lilac accept no responsibility for any resulting health issue which may arise from magnets and pacemakers or ICDs.
Photographs
Wild Lilac reserve the right to take photographs/videos of your flowers and the setting prior to the event which may be used for promotional purposes including social media, website and other marketing materials. Photographs of finished designs or venue setup will never be made public before your event has taken place.
We may liaise with your photographer to acquire any photographs which feature our work and by entering into this contract with us you hereby give us your authority to do so. Photographer’s credits will be displayed when provided and permission will be sought with the photographer for use of these images for further marketing purposes.
Responsibility
Wild Lilac accepts no liability for injury, loss or damage to the hirer or any third party with regard to any equipment hired for use at the event. It is the responsibility of the client to provide correct locations for deliveries and times for ceremonies/events. We shall not take responsibility for lateness caused by an incorrect address.Complaints
Any complaints must be made in writing within 21 days of the event date along with photographic evidence wherever possible in order for our complaints procedure to be processed. We shall try to resolve any disputes with you quickly and efficiently.
Terms and Conditions may be updated at any time. By paying you booking fee, you are agreeing to any changes that are made. These will always be minor changes to wording only. Any major changes will be presented to you in writing.